FAQ - Golden River Manufacturing Limited

Yes, “double plating” can be done. But, if you plan to make an order with such process, please confirm with our account executive in advance. sales@goldenrivermfg.com

2.What would be the best product for the best price?

It depends on the artwork. The artwork will define which process will mostly fit your inquiry between “Printing” and “Stamping”. According to the artwork and your budget , we will then be able to make our best recommendation.

3.Why does stamping need metal borders?

“Cloisonne” is the technical term that designates items with metal borders. In fact, these borders are of major importance in the process. These borders have the purpose of separating each single-coloured zone. Before enamelling, these borders constitute the cavities that need to be filled out with different colour enamel.

4.Why can’t we use stainless steal for stamping?

Similar to iron, Stainless Steal is a very dense material. When stamped, Stainless Steal might damage the mould. Furthermore,stamping Stainless Steal often results in a high default rate. Deformations and irregularities are frequent.It is possible but since the result is not always satisfying and is expensive, we would not recommend to our customers for this kind of combination.

5.Why can’t stainless steel be plated?

As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.

6.Can Iron stamped Items be filled with Synthetic Enamel?

Yes, but there are several strong technical aspects that make the process of combining Iron and Synthetic Enamel very costly and fairly incompatible.

First, Iron is the cheapest material and is commonly used to get a product of a lower quality at a inexpensive price. On the other hand, Synthetic Enamel is the colouring material of the highest quality. Obviously, the combination of the two is contradictory.

Secondly, let's focus on the technical aspects:

On one hand, Iron is a very dense material. As moulds used to process stamping are made in high tensile steal, it is very easy to damage the mould during process. As a consequence, iron cannot be stamped very deeply at risk of damaging the mould.On the other hand, Synthetic Enamel requires deeper recess. The deeper, the better. Why? Because the polishing process is different from Soft Enamel. Items processed with Synthetic Enamel are polished with stone. Polishing with stone gives the shiny aspect and levels the colours with the "cloisons" (Cloisonne) to make them even by removing the excess paint. For this reason, the use of Synthetic Enamel requires heavy stamping.

Finally, polishing items coloured with Synthetic Enamel requires rinsing with water to remove particles and protect the item from heating.As a result, the iron tends to rust and give unsatisfactory results.

7.Why does a metal border requires an additional frame when offset printing?

The CMYK printing is based on 4 colours of reference: Cyan, Magenta, Yellow, and Black. But the high definition of this process relies on the fact that these 4 colours are printed on a “white” background. In the case where the printing fits exactly to the outside cutting, the white colour covers the whole surface. But if a metal boarder must appear, we will need an additional frame to define the surface to print in white, which will be smaller than the outside cutting.

8.Can silkscreen be replaced by offset printing?

It depends. It is important to realize that the Offset printing and Silkscreen printing are two processes fundamentally different. They are used for different purposes. Offset printing will be used for complex artwork with gradual colours and many details. And Silkscreen printing will be used for simpler artwork with a precise number of colours.

For further details, please refer to question #9, "What is the difference between offset printing and silkscreen printing?"

9.What is the difference between offset printing and silkscreen printing?

First of all, Silkscreen and Offset printing do not refer to the same colour guides. Silkscreen printing is done refering to the Pantone color reference. On the other hand, Offset printing refers to the CMYK color reference.

Secondly, the two processes are used for different purposes; Silkscreen will be used for artworks with non-gradient printing, while Offset printing will be used for artwork with gradient colors printing.

Thirdly, the painting colours used for Silkscreen printing is thicker than the one used for Offset printing. Offset printing uses painting colours that are more liquid to get thinner grain and detailed definition.

10.How can I get a tracking number of my order that has been shipped?

Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

11.How much does shipping cost?

Shipping costs will vary depending on the products you are ordering, your location, and the shipping method you choose. All shipping alternatives are welcome according to your preferences.

Golden River will refer to its "Weight_Freight 3.1" program for any shipping costs calculations. This program will help customers to get the best price while matching product specifications, shipping method, and target delivery dates.

12.Where are you located?

Our Headquarters, Marketing department, Shipping department, and Accounting department are located in Jiangmen City Guangdong China.

Golden River Manufacturing Limited.

8/F,JinHua Comm Bldg

No.61 DongHua Rd,JiangMen City

GuangDong,529000 China.

Our factories are located in Jiangmen city and Zhongshan city GuangDong,China.

13.Can I get product samples?

To obtain samples, please contact us at the following e-mail address: sales@goldenrivermfg.com

14.Do you have a catalogue?

Yes we do have a catalog. Don't hesitate to contact us at our Sales Dept. to ask us to send you one. But remember that Golden River is specialized in providing customized products.Another option is to visit us during one of our exhibition Shows. Check our news section for the latest update on this.

15.What are your lead times?

With Camera Ready Art:

- Stamped Products Metal & Leather: 30-35 working days.

- Screen Imprint: Metal & Leather: 20-30 working days.

- Screened Plates: 15-25 working days

- Etched Plates: 25-30 working days

- Laser Engraving:15-25 working days

- Screened or Paper Imprinted with Epoxy: 30-40 working days

- Two-tone Finishing: 25-35 working days

- Embossed Metal : 30-35 working days

- Debossed Metal : 30-35 working days

16.What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

Golden River has been in business since 1997. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.

Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.

We have set up this model in order to set customers in a position of confidence and reliability.

17.Is it possible to get credit?

Sorry, we don't provide this type of service.

18. How can you get Golden River's price lists for products?

Since the prices are fluctuating these days. We are unable to give out a stable price list.

Please contact our sales for quotation or futher information: sales@goldenrivermfg.com

You may also meet us at one of the Trade Shows during the year.

19.What is the minimum order quantity (moq)?

A minimum quantity of 500 pieces per order is required for all materials.

20.What are the different payment methods?

The different payment methods are the following:

Letter of credit (L/C): above 20000usd